This Cherwell Service Management (CSM) user group is for, by, and about customers. Connect with other CSM administrators and process owners around North and South Carolina. We meet three times a year to see how other customers are using the platform or how others have solved for the same things you’re working on, learn the latest product updates, and brainstorm solutions on current projects. This customer-driven group is an exceptional opportunity for customers to connect with and learn from each other. What makes these Ivanti user group meetings unique? Customers determine the agenda and volunteer to present making our meetings truly customer-driven. What does a typical meeting agenda look like?