Join us virtually for the Australia-New Zealand EXM meeting on February 11, from 9:00–10:00 AM AEST. Connect with peers across the region and learn from practical demonstrations focused on improving your self-service and fulfilment workflows.

What you can expect:

• Welcome and Introductions
• Meet fellow attendees and hear a brief overview of the session.
• Self Service v3 Links
• Mathew Konkolics (CQU) will discuss the differences in hyperlink syntax in Self Service v3 and demonstrate his method for preparing emails ahead of time using stored expressions. Learn how this enables a smooth transition to SSv3 and simplifies rollback to SSv2 if needed.
• Automated PDF Creation for Request Fulfilment
• Ashton Mossop (QUT) will showcase how QUT sends request data to an external web service, generates a PDF, and attaches it back to the ticket for sending to clients, streamlining documentation and client communication.
• Roundtable Discussion:
• Share your experiences, questions, and best practices with fellow attendees

Take advantage of this opportunity to gain actionable insights and network with the Australia-New Zealand EXM community!