California ITSM User Group Meeting

Name: California ITSM User Group Meeting
Start: 2023-02-22T10:00:00-08:00
End: 2023-02-22T12:30:00-08:00

California ITSM

Wed, Feb 22, 6:00 PM (UTC)

Join us for the California ITSM user group meeting, on February 22. Where you will hear about the Xtraction Reporting tool and how it can be used to help gather metrics, see a presentation from Stratacom on Teams Open Incident Bot and Action Cards, and hear from Excalibur on IT Asset Management The Easy Way / Barcodes and RFID.

31

RSVPs

About this event

Are you ready to challenge the way you work and think? Join us at the next California ITSM User Group meeting on February 22 at 10:00 AM PT to create stronger business connections, share your knowledge, and learn from other users' experiences and expertise. Best of all, it is free to attend! RSVP today!
Take advantage of this excellent opportunity to build on your knowledge and participate in our open discussion forum to get advice from your peers on current projects and challenges. 
This group meets three times a year to see how other customers are using the platform and how others have solved the same things you're working on. Learn the latest product updates and brainstorm solutions on current projects. This customer-driven group is an exceptional opportunity for customers to connect with and learn from each other.
Important links for this meeting:
Stay in touch with your group between meetings through your exclusive forum within Ivanti Innovators: California ITSM.
Join Innovators California ITSM group.
Please submit any questions you would like to cover as part of the roundtable discussion here: https://meet.ps/csm-cali.

Speakers

John Rodriquez

Ivanti

Senior Sales Engineer

Eric Krueger

StrataCom

Principal Consultant

Michael Estep

Excalibur

Senior Solutions Architect and Consultant

When

Wednesday, 22 February
10:00 AM - 12:30 PM (PST)

Agenda

6:00 PM	Welcome/Introductions/Community Updates
6:20 PM	Xtraction Tool - John Rodriquez, Ivanti	Learn about the Xtraction tool and how it can gather metrics and reporting. Xtraction is a visualization tool aggregating data from multiple databases into a single dashboard view, enabling you to drill down and focus on the most important content interactively.
6:50 PM	Open Incident Bot - StrataCom	StrataCom's Open Ticket bot for Microsoft Teams allows users to open a ticket directly from any Chat in MS Teams.
7:10 PM	Action Cards Functionality - StrataCom	StrataCom offers a Enhancement which embeds Microsoft Action Cards into email for even better customer service.
7:30 PM	IT Asset Management The Easy Way / Barcodes and RFID - Excalibur
8:10 PM	Roundtable	Please submit any questions you would like to cover as part of the roundtable discussion here: https://meet.ps/csm-cali.
8:30 PM	End Meeting

Organizers

Shannon Burns

IMUG Team

Aaron Camp

Kingston Technology

Southern California User Group Chair