This is an in-person event. No remote option available.
Location: Hilton Mississauga/Meadowvale, 6750 Mississauga Road, Mississauga, L5N 2L3
Oct 29, 1:30 – 6:30 PM (UTC)
Participate in technical deep dives focused on AI in ITSM, CMDB, the ITSM roadmap, and interactive roundtable discussions. Hear directly from the City of Brampton as they share a real-world call center modernization initiative and how they leveraged Ivanti and Bright Pattern to support both internal teams and external customer interactions.
Ivanti SSO credentials are required to register. If you don't have Ivanti SSO, refer to this Knowledge Article for help.
This is an in-person event. No remote option available.
Join fellow ITSM administrators, engineers, and service management practitioners on Thursday, October 29, 2026, for a day of learning, networking, and technical discussions focused on the future of service management.
Participate in sessions covering AI in ITSM, CMDB, the ITSM roadmap, and interactive roundtable discussions with Ivanti experts and peers.
We're excited to feature a customer-led session presented by the City of Brampton, who will share a real-world Call Center Modernization initiative and how they implemented Ivanti and Bright Pattern to support both internal teams and external customer interactions.
This is a great opportunity to connect with peers, exchange ideas, discuss challenges, and learn from the experiences of other organizations.
Attendees will enjoy a continental breakfast, lunch, complimentary parking, and Ivanti swag to take home.
We look forward to seeing you in Mississauga!
Please Note:
Meetings are held in person, virtually, or in a hybrid format using Microsoft Teams. For details, see the Microsoft Teams Privacy Policy.
User group meetings may be recorded and made available to registrants. For specific questions, please contact innovators.community@ivanti.com
City of Brampton
IT Program Manager
Ivanti
Area Director, Sales Engineering
Senior Product Manager, Ivanti
