Greater Chicago Area CSM User Group Meeting

Greater Chicago Area

Tuesday, August 9, 2022, 3:00 – 8:00 PM UTC


About this event

Join us at Oakton Community College in Des Plaines for the first in-person Greater Chicago Area CSM (Cherwell Service Management) user group meeting in over two years! You don't want to miss this opportunity to re-connect and network with your user group peers. We have an action-packed agenda including a demo of some of the key features of the Converged product. This is not a full demo of the Neurons for ITSM product but a look at the Converge features e.g. One-step, Expression and Basic ITSM functionality. We will also get to hear early adopter, Oakton Community College, share their migration experience.

We are so excited to finally meetup in person! It's been too long! Register today! Can't attend in person this time? No worries, you can join us virtually.

Important Links

Oakton Community College - Des Plaines Campus Map. Please park in parking LOT D.

Please submit any questions you would like to cover as part of the roundtable discussion here:

Join other Greater Chicago Area CSM User Group members on Ivanti Innovators to network and keep the conversation going between meetings:

The virtual part of our hybrid meetings is held via Zoom. View Zoom's privacy policy at

Covid Precautions

We have partnered with our host to ensure we adhere to state and local guidelines. Masks are not required but will be available in the meeting room as will hand sanitizer.


3:00 PMWelcome, Introductions and Community Updates
3:20 PMConvergence Update & Demo - Daniel Morgan and Joel Jacks, Ivanti
4:05 PMMigrating to Neurons for ITSM - Julia Gray, Oakton Community College
4:35 PMBreak for Lunch
5:35 PMSafety Incident Report in CSM - Miles Tihansky, Choctaw Nation
6:05 PMBreak
6:15 PM10.x Features Demo - Jim Taylor, Ivanti
7:00 PMRoundtable/Solve My Problem
7:45 PMPlan Next Meeting
8:00 PMMeeting Ends
8:15 PMLinger Longer