Florida CSM User Group Meeting

Name: Florida CSM User Group Meeting
Start: 2022-07-22T10:00:00-04:00
End: 2022-07-22T15:00:00-04:00
Location: Orlando Health Cancer Institute

Florida CSM

Friday, July 22, 2022, 2:00 – 7:00 PM UTC

19

RSVPs

About this event

We're getting the band back together. Register today for the July 22 CSM (Cherwell Service Management) user group meeting! We have a terrific agenda, including the long-awaited demo of key features in the Converged product. This is not a full demo of the Neurons for ITSM product but a look at the Converge features. 
Parking
There is a parking garage across the street - Parking Deck C (free) and valet is $5.00 for the day. With construction on this street and the volume of traffic, it can get busy and take a while to park and/or valet.
Venue Details
Orlando Health Cancer Institute is attached to Orlando Health ORMC. Enter through either building and follow signs to Multipurpose Room B (1st floor, ORMC, South Tower).
Important Links
    Join other Florida CSM User Group members on Ivanti Innovators to network and keep the conversation going between meetings: https://innovators.ivanti.com/join/FLORIDACSM
    Please submit any questions you would like to cover as part of the roundtable discussion at https://meet.ps/csm-fl
Covid Precaution
We have partnered with our host to ensure we adhere to state and local guidelines. Masks are required in the hallways because it's a public area, but they're not needed in the meeting room because it's a non-clinical area. No need to show a vaccination card.

When

Friday, July 22, 2022
2:00 PM – 7:00 PM UTC

Where

Orlando Health Cancer Institute
52 W. Underwood Street
Orlando, 32806

Agenda

2:00 PM	Welcome, Housekeeping, and Introductions
2:20 PM	Community Updates	You'll quickly find out about upcoming events (including a virtual Tech Summit in July and the Everywhere Series Roadshow in Atlanta), the latest releases, how to engage in various communities, etc.
2:35 PM	Group Collaboration Activity: Service Catalog	Having trouble with your service catalog? During this interactive activity, we'll break into groups and review attendees' service catalogs with fresh eyes, considering both jargon and navigation, and make suggestions for improvement. So, be prepared to show your service catalog and you'll walk away with actionable feedback for improving your catalog.
3:10 PM	Break
3:20 PM	The Uncomplicated Approach to Relationships, Megan Hartz, T4S	During this session, you'll discover different relationship types and uses, learn how to extend custom join tables, and discuss performance considerations you need to be mindful of.
4:00 PM	Lunch	It's more than just lunch. Use this time to informally network. Talk to other CSM admins, partners, and Ivanti staff about your projects.
5:00 PM	Convergence Demo, Joel Jacks, Ivanti	You've seen the Converge roadmap and heard about Ivanti's Converge concepts. Now, you get to see it in action. By popular demand, Joel Jacks, senior principal product manager at Ivanti, will demo some of the most important features like the One-Step functionality, expression functionality, and basic ITSM functionality. *This is only a snapshot of the Converge product, not a full demo of Neurons for ITSM.
6:00 PM	Break
6:15 PM	Roundtable	This is your change to crowdsource ideas about projects you're starting and challenges you're up against. Please submit any questions you would like to cover as part of the roundtable discussion at https://meet.ps/csm-fl
6:45 PM	Wrap Up and Plan Next Meeting