Greater Chicago Area User Group Meeting

Name: Greater Chicago Area User Group Meeting
Start: 2023-05-23T10:00:00-05:00
End: 2023-05-23T12:00:00-05:00

Greater Chicago Area

Tuesday, May 23, 2023, 3:00 – 5:00 PM UTC

Hello Greater Chicago Area! Join us virtually for the Greater Chicago user group meeting. Hear the roadmap for Neurons for ITSM and CSM (Cherwell Service Management), see a demo on Discovery and Service Mapping and join in on the roundtable where you can get help on projects and challenges.

21

RSVPs

About this event

Join the Chicago ITSM User Group meeting. This will be the first meeting to combine customers using Neurons for ITSM and CSM (Cherwell Service Management). These user group meetings are for, by, and about customers and fosters collaboration among group members. Connect with other ITSM administrators and process owners from around the Greater Chicago area. This customer-driven group is an exceptional opportunity for customers to connect and learn from each other.
Important links for this meeting:
Stay in touch with your group between meetings through your exclusive forum within Ivanti Innovators: https://innovators.ivanti.com/forum/c/imug-greater-chicago-area-csm-group
Please submit any questions you want to cover as part of the roundtable discussion here: https://meet.ps/csm-chicago.
This event is held via Zoom. View Zoom's privacy policy at https://explore.zoom.us/docs/en-us/privacy.html. 

When

Tuesday, May 23, 2023
3:00 PM – 5:00 PM UTC

Agenda

3:00 PM	Welcome, Introductions and Community Updates
3:15 PM	CSM Roadmap - Gary Parker, Ivanti
3:45 PM	Neurons for ITSM Roadmap - Gary Parker, Ivanti
4:15 PM	Discovery & Service Mapping - Michael Skinner, Ivanti	Learn how using Discovery helps to ensure your CMDB is the single source of truth and see the value of defining a business service using Service Mapping. Define your business service to see how, for example, a change request can be affected by how your data flows—followed by a Q&A.
4:45 PM	Roundtable Discussion	Post questions or subjects you would like to add to the roundtable here: https://meet.ps/n49mc5ik. Crowdsource ideas and solutions.
5:00 PM	End Meeting