How much does your IT service desk really cost to run?

Higher Education institutions are under pressure to do more with less, but understanding the true cost of delivering IT services can be difficult. In this interactive session, we'll explore practical approaches to service costing, resource planning and operational efficiency. Through real-world examples, out-of-the-box ITSM capabilities and peer discussion, we'll look at how operational data can support budgeting, service improvement and better decision-making. We'd also like to hear how others are approaching these challenges, giving attendees the opportunity to share ideas, experiences and solutions with peers from across the Higher Education community.

Why attend?

• Learn different approaches to measuring and reporting service costs.
• See practical examples of what's possible using capabilities already available within Ivanti ITSM.
• Use operational data to support budgeting, resourcing and service improvement decisions.
• Identify opportunities to improve efficiency and reduce costs.
• Exchange ideas and lessons learned with peers from other universities.