Jul 1, 3:00 – 4:30 PM (UTC)
Tailored for higher education IT teams, this session covers how Mark from Mercer University in Georgia has built and integrated a Contractors business object to manage contractor on and offboarding — plus an overview of the new Neurons for ITSM Incident Correlation feature and live Q&A throughout.
Ivanti SSO credentials are required to register. If you don't have Ivanti SSO, refer to this Knowledge Article for help.
Add Roundtable Topics
This session is built specifically for those managing Ivanti Neurons for ITSM in a higher education environment — and the content reflects that.
Mark from Mercer University in Georgia will walk through a custom Contractors business object that has been designed and integrated into the wider ITSM structure. The session will demonstrate how the object has been configured — including fields, layouts, lists, and forms — to support contractor onboarding and offboarding, and how it connects with other business objects to create a cohesive, operational solution.
We'll also be getting an overview of the Incident Correlation feature that gives you a clearer picture of how to connect the dots across your environment and handle escalation more effectively.
Come ready to ask questions and share what's working — and what isn't — in your own environment.
Help lead the future of campus IT—this group is built by and for you.
Please Note:
Meetings are held in person, virtually, or in a hybrid format using Microsoft Teams. For details, see the Microsoft Teams Privacy Policy.
User group meetings may be recorded and made available to registrants. For specific questions, please contact innovators.community@ivanti.com
Mercer University
IT Support Analyst / Systems Administrator
Ivanti
Sales Solutions Architect, Field CTO
