Florida CSM User Group

Florida CSM

Friday, March 25, 2022, 2:00 – 7:00 PM UTC


About this event

We're excited to announce that Manattee County Public Safety Center in Bradenton, Florida is the site for our first in-person CSM (Cherwell Service Management) user group meeting since 2020! A dial-in option is also available. Choose your attendance method when you register!

The hybrid format will include presentations from customers and Ivanti via Zoom. Because of audio challenges in a large room, roundtable discussions are best experienced in person. It's often difficult to hear online.

This CSM (Cherwell Service Management) user group meeting is for, by, and about customers and fosters collaboration among group members. Connect with other CSM administrators and process owners around Florida. We meet three times a year to see how other customers are using the platform or how others have solved for the same things you’re working on. Learn the latest product updates and brainstorm solutions on current projects. This customer-driven group is an exceptional opportunity for customers to connect with and learn from each other.

Important Links

Covid Precautions

  • Masks are required when walking to and from the meeting room but not required in the meeting room.
  • Masks and hand sanitizer will be available.
  • We'll have plenty of room to social distance.
  • We'll have boxed lunches and individually wrapped foods to the extent possible.
  • We have partnered with our host to ensure we adhere to local guidelines.



Friday, March 25, 2022
2:00 PM – 7:00 PM UTC

Venue map


2:00 PMDoors Open, Networking, Coffee
2:00 PMWelcome, Introductions, and Community Updates
2:15 PMConvergence Update
3:00 PMBreak
3:10 PMHow to Manage Multiple Domains and Merge Customer Databases
3:40 PMTeams Integration
4:30 PMLunch
5:30 PMContent Upgrade Best Practices and Lessons Learned
6:10 PMRoundtable Discussion / Solve my Problem
6:50 PMPlan Next Meeting
7:00 PMEnd Meeting
7:30 PMHappy Hour


  • Shannon Burns

    Ivanti User Group Team

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