IMUG: Missouri Cherwell Group Meeting

Missouri CSM

Thursday, September 9, 2021, 3:30 – 7:30 PM UTC


About this event

Join us for the upcoming IMUG: Missouri Cherwell Group meeting on September 9, 2021. We will meet virtually via Zoom.

This Cherwell Service Management (CSM) user group is for, by, and about customers and fosters collaboration among group members.

Connect with other CSM administrators and process owners around Missouri and neighboring states. We meet three times a year to see how other customers are using the platform or how others have solved for the same things you’re working on. Learn the latest product updates and brainstorm solutions on current projects. This customer-driven group is an exceptional opportunity for customers to connect with and learn from each other.

Please submit any questions you would like to cover as part of the roundtable discussion here:



Thursday, September 9, 2021
3:30 PM – 7:30 PM UTC


3:30 PMWelcome and Introductions
3:40 PMCommunity Updates
3:45 PMRoadmap
4:30 PMCustomer Show and Share: Custom Development Management 2.0
5:00 PMLunch
5:45 PM10.2 Features and Functionality
6:15 PMModern Auth/O-Auth Lessons Learned
6:45 PMRoundtable
7:20 PMWrap Up and Plan Next Meeting


  • Joel Blair

    Arvest Bank Operations, Inc.

    IT Manager

  • Shannon Burns

    Ivanti User Group Team

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