Pennsylvania CSM User Group Meeting

Pennsylvania CSM

Mar 31, 2022, 2:00 – 4:00 PM

This Cherwell Service Management (CSM) user group meeting is for, by, and about customers and fosters collaboration among group members.


About this event

Come one, come all and connect with other CSM administrators and process owners in Pennsylvania and the surrounding area. This will be the inaugural launch for our PA CSM User Group. 

We plan to meet three to four times a year and discuss how other customers are using the platform and/or how others have solved the same things you may be working on. Learn the latest product updates and brainstorm solutions on current projects. This customer-driven group is an exceptional opportunity for customers to connect with and learn from each other.

I am very excited to launch this group but it will be no fun if you are not there. I have been attending these CSM User Group meetings for 6 years and the insight you'll gain from attendance is priceless and you will get it all for free!

Please submit any questions you would like to cover as part of the roundtable discussion here:

See you there,
Rob Knox - PA CSM Group Community Leader

Important Links



Thursday, March 31, 2022
2:00 PM – 4:00 PM UTC


2:00 PMIntroductions
2:30 PMPresentation
3:00 PMSolve my Problem
3:30 PMOpen Discussion
3:50 PMPlan Next Meeting


  • Rob Knox

    Highmark Health

    Pennsylvania CSM Group Community Leader

  • Shannon Burns

    Community Program Manager

  • Graham Plumb

    Community Program Manager

Contact Us