IMUG: Cherwell Group Huddle - West

California ITSM

Oct 28, 2021, 3:30 – 6:30 PM


About this event

Download the latest version of Zoom and join the Arizona, Northern California, Southern California, Pacific Northwest and Rocky Mountain Cherwell user groups virtually for a jam-packed, three-hour meeting including a chat with Ivanti’s director of technical support, Channing Jensen, customer presentations and a "solve my problem" session. Important: You must have Zoom version 5.3 or later to self-select breakout rooms during the show and share presentations.

Join us and take advantage of the larger brain trust. Ask questions and connect with other Cherwell Service Management (CSM) users in the region. As always, this CSM user group is for, by, and about customers and fosters collaboration among group members. By the way, lunch is on us! All customers who attend will receive a $20 Uber Eats gift card.

Contest Alert! Has anyone stepped on their own toes using CSM? Tell us a story about the best or funniest time you have stumbled within CSM and how you got back on your feet. Caveat: It can't be due to a bug/defect in code; it has to be something you were trying to develop or configure. Tell your story here: (Please enter your name and company/organization on your submission.) The story with the most votes wins a $50 Amazon Gift Card! Don't have a story? Please be sure to go to that contest link and vote up your favorite misadventure!

Don't miss out! Register today and submit any questions/issues for the solve my problem segment here:

This event is held via Zoom. View Zoom's privacy policy.



Thursday, October 28, 2021
3:30 PM – 6:30 PM UTC


3:30 PMWelcome, Introductions, Updates
3:45 PMIvanti Innovators – Cassidy Shauck, Customer Advocacy Manager, Ivanti
4:00 PMTech Support Talk with Channing Jensen, Director of Technical Support, Ivanti
4:25 PMShow and Share Breakout Sessions 1
4:50 PMBreak
5:00 PMShow and Share Breakout Sessions 2
5:45 PMSolve My Problem
6:25 PMWrap up
6:30 PMEnd Meeting


  • Channing Jensen


    Director, Technical Support

  • Ken Wooten


    Director, Product Management

  • Cassidy Shauck


    Senior Customer Advocacy Specialist


  • Shannon Burns

    Ivanti User Group Team

  • Aaron Camp

    Kingston Technology

    Southern California User Group Chair

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