Wisconsin CSM User Group Meeting

Wisconsin CSM

Tuesday, April 5, 2022, 2:30 – 5:00 PM UTC


About this event

Join us virtually on April 5th for a combined meeting with your neighbors to the west and south, Minnesota and Illinois, respectively. We'll have a CSM/ISM convergence update, a Smartbot for CSM presentation and all your favorite user group meeting features like the open forum roundtable. Register today!

The Wisconsin CSM (Cherwell Service Management) user group meeting is for, by, and about customers and fosters collaboration among group members. Connect with other CSM administrators and process owners in the Wisconsin region. We meet three times a year to see how other customers are using the platform or how others have solved for the same things you’re working on. Learn the latest product updates and brainstorm solutions on current projects. This customer-driven group is an exceptional opportunity for customers to connect with and learn from each other.

Important links for this meeting:

Stay in touch with your group between meetings through your exclusive forum within Ivanti Innovators: https://innovators.ivanti.com/forum/c/imug-wisconsin-cherwell-group

Please submit any questions you would like to cover as part of the roundtable discussion here: https://meet.ps/csm-wi

This event is held via Zoom. View Zoom's privacy policy at https://explore.zoom.us/docs/en-us/privacy.html 



Tuesday, April 5, 2022
2:30 PM – 5:00 PM UTC


2:30 PMWelcome, Introductions and Community Updates
2:50 PMConvergence Update
3:30 PMSmartbot for CSM - Eric Krueger, StrataCom
4:30 PMRoundtable
4:55 PMPlan Next Meeting
5:00 PMEnd Meeting


  • Eric Krueger


    Principal Consultant


  • Shannon Burns

    Ivanti User Group Team

  • Scott Schaff

    American Transmission Company

    Community Leader

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