Indiana CSM User Group Meeting

Indiana CSM

Sep 21, 2022, 2:00 – 4:00 PM


About this event

Join us for the next Indiana CSM (Cherwell Service Management) user group meeting on September 21, 2022. During this meeting of CSM customers in Indiana and surrounding areas, we'll discuss Self-Service Chat Bot and Teams Chat integrations. We'll also discuss how this user group can help support you and your administration of CSM in your organization and plan for future events.

This CSM user group is for, by, and about customers. We meet quarterly to see how other customers are using the platform, learn how others have solved for the same things you’re working on, hear the latest product updates, and brainstorm solutions on current projects. This customer-driven group is an exceptional opportunity for customers to connect with, collaborate and learn from each other.

Important links for this meeting:

If you haven't joined the Innovators online forum, visit to join and be automatically added to the Indiana CSM group. If you're already a member of the Indiana Innovators group, visit to stay in touch between meetings. Meeting resources are also posted here.

Please submit any questions you would like to cover as part of the roundtable discussion here:



Wednesday, September 21, 2022
2:00 PM – 4:00 PM UTC


2:00 PMWelcome
2:05 PMIntroductions
2:15 PMSelf-Service Chat Bot Integrations – Eric Krueger, StrataCom
3:00 PMCherwell/Microsoft Teams Integration – Mike McMullen, Ivanti
3:30 PMRoundtable
3:55 PMNext Meeting Planning
4:00 PMAdjourn


  • Mike McMullen


    Principle Sales Engineer

  • Eric Krueger


    Principal Consultant


  • Nick Kouloungis

    Indiana University Health



  • Nick Kouloungis

    Indiana University Health

    Community Leader

  • Shannon Burns

    IMUG Team

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