Indiana CSM User Group Meeting

Indiana CSM

Apr 18, 2:00 – 4:00 PM

Join us for the next Indiana CSM (Cherwell Service Management) user group meeting on April 18, 2023. At this meeting, we will cover a CSM roadmap, get an update on migrating over to Neurons for ITSM, plus see a demo of the new features; hear about the Xtraction reporting tool and how it can be used with CSM, and participate in an open discussion to help solve your issues.


About this event

Join us for the next Indiana CSM (Cherwell Service Management) user group meeting on April 18, 2023. 

This meeting is for CSM customers in Indiana and surrounding areas and is for, by, and about customers. We meet quarterly to see how other customers use the platform, learn how others have solved the same things you're working on, hear the latest product updates, and brainstorm solutions on current projects. This customer-driven group is an exceptional opportunity for customers to connect, collaborate and learn from each other.

Important links for this meeting:

If you haven't joined the Innovators online forum, visit to join and be automatically added to the Indiana CSM group. If you're already a member of the Indiana Innovators group, visit to stay in touch between meetings. Meeting resources are also posted here.

Please submit any questions you would like to cover as part of the roundtable discussion here:

Please note:

This is a virtual meeting during which we will use third-party conferencing. View MS Teams privacy policy.



Tuesday, April 18, 2023
2:00 PM – 4:00 PM UTC


2:00 PMWelcome, introductions & community updates
2:10 PMCSM roadmap & migration update
2:40 PMCSM new feature demo
3:10 PMXtraction - Todd Russell, Ivanti
3:30 PMRoundtable
4:00 PMWrap-up/meeting ends


  • Todd Russell


  • Gary Parker


    Manager, Product Management


  • Nick Kouloungis

    Indiana University Health

    Community Leader

  • Shannon Burns

    IMUG Team

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