Ohio CSM User Group Meeting

Ohio CSM

Feb 15, 3:00 – 5:00 PM

CSMDiscoveryITSMService Mapping


About this event

The Ohio CSM (Cherwell Service Management) user group meeting is for, by, and about customers and fosters collaboration among group members. Connect with other CSM administrators and process owners in the Ohio region. We meet three times a year to see how other customers are using the platform or how others have solved for the same things you’re working on. Learn the latest product updates and brainstorm solutions on current projects. This customer-driven group is an exceptional opportunity for customers to connect with and learn from each other.

Important links for this meeting:

Stay in touch with your group between meetings through your exclusive forum within Ivanti Innovators: https://innovators.ivanti.com/forum/c/imug-ohio-cherwell-group

Please submit any questions you would like to cover as part of the roundtable discussion here: https://meet.ps/csm-oh

Please note: we will be using third party conferencing (MS Teams). MS Teams privacy policy.



Wednesday, February 15, 2023
3:00 PM – 5:00 PM UTC


3:00 PMWelcome, introductions and updates
3:15 PM2023 initiatives & goals - open discussion
3:30 PMDemo: Discovery and Service Mapping - Todd Russell, Ivanti
4:15 PMRoundtable discussions
4:45 PMPlan next meeting
5:00 PMEnd meeting


  • Graham Plumb

    Lead Community Program Manager

  • Yvonne Seidnawi

    IMUG Team

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