Mar 19, 4:30 – 9:30 PM (UTC)
Join us for the Pacific Northwest User Group meeting on March 19, in person or virtually, to hear City of Seattle presentations on Bright Pattern Omnichannel deployment, ticket visibility restrictions, and their 'Ask for New Technology' request offering with a group collaboration, plus an ITSM roadmap and AI update and a roundtable discussion.
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Join us for the PNW ISM User Group Meeting—attend in person or virtually!
Explore the latest ITSM roadmap and AI updates, collaborate on hardware and software requests, and learn best practices in service management. This is a great opportunity to connect with peers, share knowledge, and engage in lively discussions, whether you join us on-site or online.
Meeting Details:
Date: March 19
Time: 9:30 AM – 2:30 PM
Coffee and networking from 9:30–10:00 AM; meeting starts at 10:00 AM
Location: Seattle Municipal Tower, 700 5th Avenue, Seattle, WA 98104
Agenda Highlights:
City of Seattle presentation on Bright Pattern Omnichannel deployment
ITSM Roadmap and AI Update
City of Seattle’s approach to implementing visibility restrictions for tickets
Overview and benefits of City of Seattle’s ‘Ask for New Technology’ request offering - how we process requests for new and non-standard technology.
Group collaboration: sharing approaches to hardware and software requests
Roundtable discussion (submit questions via the event page)
Don’t miss this chance to learn, network, and collaborate with fellow ISM professionals!
Please Note:
Meetings are held in person, virtually, or in a hybrid format using Microsoft Teams. For details, see the Microsoft Teams Privacy Policy.
User group meetings may be recorded and made available to registrants. For specific questions, please contact innovators.community@ivanti.com
Ivanti
Senior Product Manager
City of Seattle
Product Engineer
City of Seattle
Product Engineer
City of Seattle
ITSM Process Engineer
City of Seattle
ITSM Product Engineer
