Pennsylvania CSM User Group Meeting

Pennsylvania CSM

Sep 1, 2022, 2:00 – 7:00 PM

Join us on Thursday, September 1st for the Pennsylvania CSM User Group Meeting. This Cherwell Service Management (CSM) user group meeting is for, by, and about customers and fosters collaboration among group members.


About this event

Hello Pennsylvania CSM User Group Members: In our next meeting, we'll discuss your CSM 10.5.x upgrade stories. In this "Upgrade Edition" of the PA User Group meeting, you will get some insight from your peers as they discuss the good and the bad they experienced in completing their upgrade to 10.5.x. Miranda Merilli at GNC will discuss their latest upgrade to 10.5.x. We will also speak with Voncia Molock from one of our sister User Groups who will provide some tips on what her team did at Perdue Farms to perform successful, seamless upgrades to any version. Finally, we'll hear from Mike Fuson at Excalibur Data Systems who will review upgrades from the partner perspective and share some gotchas and maybe even a horror story or two!

We need you, live and in person!  Please RSVP ASAP to join us on site at GNC Headquarters in Pittsburgh!

We plan to meet three to four times a year and discuss how other customers are using the platform and/or how others have solved the same things you may be working on. Learn the latest product updates and brainstorm solutions for current projects. This customer-driven group is an exceptional opportunity for customers to connect with and learn from each other.

I have been attending these CSM User Group meetings for six years and the insight you'll gain from attendance is priceless and you will get it all for free!

Don't wait, go now to and submit any questions you would like to cover as part of the roundtable discussion. We need your input to make this your meeting.

See you there,
Rob Knox - PA CSM Group Community Leader

Important Links



Thursday, September 1, 2022
2:00 PM – 7:00 PM UTC


2:00 PMIntroductions
2:30 PMUpgrading to 10.5 – Customer Presentation by Miranda Merilli - GNC
3:00 PMBreak
3:15 PMTips for a Successful CSM Upgrade
4:15 PMLunch
5:00 PMCherwell Upgrade Planning – Avoiding Common Pitfalls
6:00 PMBreak
6:15 PMRoundtable Discussion
6:45 PMPlan Next Meeting
7:00 PMEnd Meeting


  • Voncia Molock

    Perdue Farms

    Director of Service One IT Support

  • Mike Fuson

    Excalibur Data Systems

    Senior Solutions Architect

  • Miranda Merilli


    System Administrator


  • Rob Knox


    IMUG Pennsylvania Community Leader


  • Miranda Merilli


    System Administrator


  • Rob Knox

    Highmark Health

    Pennsylvania CSM Group Community Leader

  • Shannon Burns

    Community Program Manager

  • Graham Plumb

    Community Program Manager

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