Pennsylvania CSM User Group Meeting

Pennsylvania CSM

Jun 21, 2022, 2:00 – 7:00 PM

Join us on Tuesday, June 21 for the virtual Pennsylvania CSM User Group Meeting. This Cherwell Service Management (CSM) user group meeting is for, by, and about customers and fosters collaboration among group members.


About this event

Attention Pennsylvania CSM User Group Members: In this virtual meeting, we'll discuss web-forms and what to do now that this functionality has been removed in version 10.4. We will also continue the discussion on Convergence and review the latest CSM roadmap. Brian Henry from Hershey Entertainment & Resorts has volunteered to present their Users System Setup Process. This has enabled them to leverage approvals and track requests via CSM.

We plan to meet three to four times a year and discuss how other customers are using the platform and/or how others have solved the same things you may be working on. Learn the latest product updates and brainstorm solutions for current projects. This customer-driven group is an exceptional opportunity for customers to connect with and learn from each other.

I have been attending these CSM User Group meetings for six years and the insight you'll gain from attendance is priceless and you will get it all for free!

Don't wait, go now to and submit any questions you would like to cover as part of the roundtable discussion.

See you there,
Rob Knox - PA CSM Group Community Leader

Important Links



Tuesday, June 21, 2022
2:00 PM – 7:00 PM UTC


2:00 PMIntroductions
2:30 PMCustomer Presentation by Brian Henry – Hershey Entertainment & Resorts
3:00 PMBreak
3:15 PMWeb-Forms Discussion by Jeff Jones – Excalibur
4:00 PMLunch
5:00 PMConvergence Update and CSM Roadmap by Rick Toth – Ivanti
6:00 PMBreak
6:15 PMRoundtable Discussion
6:45 PMPlan Next Meeting
7:00 PMEnd Meeting


  • Jeff Jones



  • Rick Toth


    VP, Solution Engineering


  • Rob Knox


    IMUG Pennsylvania Community Leader


  • Rob Knox

    Highmark Health

    Pennsylvania CSM Group Community Leader

  • Shannon Burns

    Community Program Manager

  • Graham Plumb

    Community Program Manager

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