Rocky Mountain CSM User Group - Convergence Workshop

Rocky Mountain CSM

Wednesday, November 2, 2022, 3:30 – 9:30 PM UTC


About this event

Join us on November 2nd in the Denver Tech Center for a Convergence (Neurons for ITSM with features from Cherwell Service Management) workshop. The Ivanti Advantage Learning team will deliver a unique opportunity for you to see and use many of the converged features from CSM in the Ivanti Neurons for ITSM platform for the first time. This is a hands-on, in-person only workshop and will include a first look at Stored Values and Expressions, One-Steps, Service Catalog, Neurons for ticket classification, Dashboards, and the mobile platform. Don’t miss out! Seating is limited - REGISTER TODAY! 

Important links for this meeting:

Stay in touch with your group between meetings through your exclusive forum within Ivanti Innovators:

Please submit any questions you would like to cover as part of the Convergence discussion here:


3:30 PMWelcome, Introductions and Community Updates
3:45 PMConvergence Update - Joel Jacks, Ivanti
4:00 PMNeurons for ITSM with features from CSM Demo/Training - Keith Oliverson, Ivanti
6:00 PMLunch
7:00 PMContinued Training - Neurons for ITSM with features from CSM
9:25 PMTraining Wrap-up
9:30 PMMeeting Ends
9:45 PMLinger Longer