Are your IT services truly aligned to what your business needs?

A well-managed service portfolio is the foundation of everything we deliver as IT professionals — yet it’s one of the areas most organisations struggle to get right. Too many technical services, too few business-aligned outcomes, and a growing gap between what IT offers and what the business actually needs.

This Ask the Expert session puts you directly in front of our service management specialists. Bring your questions, your challenges, and your real-world scenarios — and get the practical, straight-talking answers you need to move forward with confidence.

• Ask how to rationalise your service portfolio — find out how to identify and retire redundant or misaligned technical services, and refocus your portfolio on the business outcomes that actually matter.
• Ask how to align your technical services to your business services — your technical services exist to support your business services, not the other way around. Ask how to rebalance that relationship and ensure every service earns its place.
• Ask how Ivanti’s discovery and service mapping capabilities give you the accurate, real-time visibility you need to make confident portfolio decisions — and stop running services your business no longer needs.
• Ask how a stronger service portfolio improves your end-user experience — and what that means for productivity, satisfaction, and the way your organisation perceives IT.
• Ask how getting your service portfolio right today positions your IT function to scale confidently, support new business demands, and drive measurable value to the bottom line.

Whether you’re just beginning to rationalise your portfolio or looking to take your service management maturity to the next level, our experts will meet you where you are. Expert answers to your questions.

Submit your questions in advance to graham.plumb@ivanti.com and be part of the conversation.