Are you a Cherwell Service Management (CSM) customer exploring or transitioning to Ivanti Neurons for ITSM? Join us for our Ask the Expert Series—regular 30-minute virtual Q&A sessions designed to help you navigate the move with confidence.

Each session connects you with Principal Professional Consultant, Brian Etty, who’s here to answer your questions and provide expert guidance on transitioning to Ivanti Neurons for ITSM. So, if you’re wondering about, the best way to import assets, setting up LDAP connections, structuring your service catalog and categorization, building dashboards and reports, managing relationships in Ivanti or whatever you’re working on, this is your chance to get clear answers and tailored advice to make your transition smoother.

We’ll start by addressing some of the questions left unanswered at our recent Empower Hour meeting due to time constraints. Whether you want to learn about maximizing functionalities, best practices, or support for specific goals, this is your chance to gain clarity and guidance.

Please send your questions in advance to graham.plumb@ivanti.com.

Watch the recording of our Empower Hour: Migrating with Confidence - Cherwell to Ivanti ITSM where customers already using Neurons for ITSM answered your questions. You will need the password: EmpowerHourCIS to view.

There is no set agenda for these bi-weekly meetings - the agenda is yours. If no questions arise, the session will close early—but don’t miss this opportunity to accelerate your transition.

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Meet Brian Etty

Brian Etty, a former Cherwell Senior Professional Services Consultant and current Ivanti Principal Professional Services Consultant, is an expert in both Cherwell Service Management and Ivanti Neurons for ITSM. Brian recently developed a series of demos based on real-world examples of what customers wanted from their CSM to Ivanti Neurons for ITSM migration.

Watch the series on the Ivanti Support Community Site. Please note you will need to be logged in to view.