Getting Started with Ivanti ITSM Self-Service V3

Join us for a guided tour of the Ivanti ITSM Self‑Service Portal V3 (SSM V3) — the place where your users can help themselves without summoning you like a barista who’s just spelled their name wrong.

We’ll show you how SSM V3 works, what your “customers” (end users) can do, and how administrators can craft a clean, intuitive, role‑sensitive portal that feels less like a confusing supermarket aisle and more like a well‑lit, clearly labelled “Express Lane — 10 Issues or Fewer.” Learn how to use Page Designer, fine‑tune role visibility in the Style Editor, and arrange your service catalog so elegantly that even the most directionally challenged colleague can find their way around.

We’ll also cover key limitations and rollout tips.

By attending, you will:

• Understand how SSM V3 delivers a seamless “self‑serve” experience (minus the beeping).
• Learn how to arrange workspaces, filters, and UI elements like a beautifully organised digital menu.
• Discover how to tailor the portal for different “customer groups”, each with their own requirements.
• Pick up practical tips for introducing SSM V3 to new and existing users without causing a queue.

Aimed at new administrators looking to build confidence, create simple, tailored user experiences, and design a self‑service portal for your organisation with no shopping trolley required!