New ITSM Administrators user group

Are you a new administrator looking to realize the full potential of your system and tools? Join our New ITSM Administrators User Group, a community designed specifically for you, at the beginning of your administrative journey.

Meetings for those new to the Ivanti ITSM administrator's role to collectively learn the fundamentals of managing their Ivanti ITSM solution and share their own knowledge of daily tasks and problems solved.

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At this meeting: 

Start the year with your New ITSM Administrators user group and make the most of the support available to you! Join regular speakers, Scott Gilmour (Senior Manager, Technical Support) and Roger Penny (Technical Relationship Manager - TRM) as they share insider tips on harnessing Support and TRM resources to help you overcome challenges and achieve your goals. This session is all about building relationships and learning how best to engage with Support and TRMs for ongoing advice, guidance, and solutions. Don’t miss this opportunity to find out how these experts can support your success in Ivanti ITSM this year!

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New ITSM Administrators User Group goals

• To deliver meaningful real-world learning opportunities to Innovators who are beginning their journey as product administrators. Delivered by experienced administrators, both customers/users and Ivanti technical teams.
• Foster group collaboration in solving administrative challenges.
• Support Innovators transitioning toolsets.
• Engage experienced administrators as mentors / advisers for those that are new.

Who should attend?

• New Administrators: individuals who are new to the ITSM administration role and looking to build a solid foundation.
• Transitioning administrators: those individuals who have transitioned from other Ivanti solutions, e.g. CSM
• Aspiring Administrators: those considering a career in administration and wanting to understand and overcome the inherent challenges.
• Experienced Administrators: those willing to share their experience and knowledge and pick up new skills.
• Organisations: companies looking to upskill their administrative staff quickly and efficiently.

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Are you an experienced ITSM administrator?

We would be delighted to welcome you along in support of those new to the role and for you to learn from other experienced administrators along the way.

Would you like to be part of the team? Share your knowledge, answer questions from the group live or in the virtual chat, learn from others? Please contact graham.plumb@ivanti.com - let's talk!