Dashboards and searches are among the most valuable tools available to ITSM administrators, helping teams surface the right information, monitor performance, and support better decision-making.

In this session, Ivanti consultant Andrew Hatton will share practical guidance, best practices, and real-world experience to help you get more from your ITSM data. You'll learn how searches and dashboards work together, how to create effective and efficient dashboards, and how good search design can improve the quality of the information presented to users and stakeholders.

During the session, Andrew will demonstrate how to:

• Build searches that return meaningful results
• Create dashboards that are useful, efficient, and easy to maintain
• Avoid common design and performance pitfalls
• Use dashboards to support operational reporting and day-to-day activities
• Turn data into actionable insights for different audiences

Whether you're new to ITSM administration or looking to refine your existing approach, you'll leave with practical tips, ideas, and techniques that you can apply in your own environment straight away. Bring your questions along, as there will be opportunities for discussion throughout the session.