Southeast ITSM User Group Meeting

Southeast ITSM

May 24, 3:00 – 5:00 PM

Join us for the Southeast ITSM User Group meeting on May 24 at 10 a.m.CDT Learn about the Xtraction tool, how it is used to gather metrics and reporting and see how the City of Seattle uses it; Learn about Discovery and Service Mapping; Participate in the open discussion where you can share your knowledge, learn from other's experiences and expertise, get advice from your peers on challenges.


About this event

Join us for the Southeast ITSM User Group meeting, bringing users from ISM (Ivanti Service Management) and CSM (Cherwell Service Management) products from the Southeast United States. Learn about the latest product updates and brainstorm solutions for current projects.

This customer-driven group is an exceptional opportunity for customers to connect with and learn from each other. Create stronger business connections, share your knowledge, learn from other users' experiences and expertise, and participate in our open discussion forum to get advice from your peers on current projects and challenges.

Roundtable discussions: Part of the meeting is an open forum to start conversations, ask questions, and help solve each other's problems. Please submit any questions you would like to cover as part of the group's roundtable discussion on the Ivanti Innovators Southeast ITSM group page. Use this unique join link for the Southeast ITSM group if you have not created an account on Ivanti Innovators.

This event is held via Zoom. View Zoom's privacy policy at



Wednesday, May 24, 2023
3:00 PM – 5:00 PM UTC


3:00 PMWelcome, Introductions, and Community Updates
3:15 PMDiscovery & Service Mapping - Matt Crowder, Ivanti
3:45 PMXtraction Demo - Matt Crowder, Ivanti
4:10 PMXtraction and BI architecture, Meghan Woodward, City of Seattle
4:30 PMRoundtable Discussion
5:00 PMWrap up and Plan Next Meeting


  • Meghan Woodward-Post

    City of Seattle

    Business Operations Analyst

  • Matt Crowder


  • Rich Crowder



  • Shannon Burns

    Ivanti User Group Team

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