Southeast ITSM User Group Meeting

Name: Southeast ITSM User Group Meeting
Start: 2023-05-24T10:00:00-05:00
End: 2023-05-24T12:00:00-05:00

Southeast ITSM

May 24, 3:00 – 5:00 PM

Join us for the Southeast ITSM User Group meeting on May 24 at 10 a.m.CDT Learn about the Xtraction tool, how it is used to gather metrics and reporting and see how the City of Seattle uses it; Learn about Discovery and Service Mapping; Participate in the open discussion where you can share your knowledge, learn from other's experiences and expertise,  get advice from your peers on challenges.

33

RSVPs

About this event

Join us for the Southeast ITSM User Group meeting, bringing users from ISM (Ivanti Service Management) and CSM (Cherwell Service Management) products from the Southeast United States. Learn about the latest product updates and brainstorm solutions for current projects. 
This customer-driven group is an exceptional opportunity for customers to connect with and learn from each other. Create stronger business connections, share your knowledge, learn from other users' experiences and expertise, and participate in our open discussion forum to get advice from your peers on current projects and challenges.
Roundtable discussions: Part of the meeting is an open forum to start conversations, ask questions, and help solve each other's problems. Please submit any questions you would like to cover as part of the group's roundtable discussion on the Ivanti Innovators Southeast ITSM group page. Use this unique join link for the Southeast ITSM group if you have not created an account on Ivanti Innovators.
This event is held via Zoom. View Zoom's privacy policy at https://explore.zoom.us/docs/en-us/privacy.html

When

Wednesday, May 24, 2023
3:00 PM – 5:00 PM UTC

Agenda

3:00 PM	Welcome, Introductions, and Community Updates
3:15 PM	Discovery & Service Mapping - Matt Crowder, Ivanti	Learn how using Discovery helps to ensure your CMDB is the single source of truth and see the value of defining a business service using Service Mapping. Define your business service to see how, for example, a change request can be affected by how your data flows—followed by a Q&A.
3:45 PM	Xtraction Demo - Matt Crowder, Ivanti	Learn about the Xtraction tool and how it is used to gather metrics and reporting. Xtraction is a visualization tool aggregating data from multiple databases into a single dashboard view, enabling you to drill down and focus on the most important content interactively.
4:10 PM	Xtraction and BI architecture, Meghan Woodward, City of Seattle	Overview of the City of Seattle's Xtraction usage and BI architecture.
4:30 PM	Roundtable Discussion	Post questions and topics for discussion on the Innovators Engage Southeast ITSM group page. Crowdsource ideas and solutions.
5:00 PM	Wrap up and Plan Next Meeting

Speakers

Meghan Woodward-Post

City of Seattle

Business Operations Analyst

Matt Crowder

Ivanti

Rich Crowder

Ivanti

Organizer

Shannon Burns

Ivanti User Group Team

See bio

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