The Endpoint Manager (EPM) User Group is a community of passionate Ivanti users who meet to share best practices, collectively problem-solve, and network with the growing Ivanti Innovators community.

Join us to hear about some of the hottest EPM topics from your fellow users and Ivanti technical resources.

At this meeting:

Patching Microsoft Office remains a common challenge for Endpoint Manager administrators — particularly when dealing with different Office versions, Click‑to‑Run (C2R) configurations, and evolving Microsoft update behaviors.

In this Endpoint Manager User Group meeting, we’ll focus specifically on how Microsoft Office patching works within Ivanti Endpoint Manager, covering both initial setup considerations and real‑world troubleshooting scenarios.

Our partner presenter, Jaren Bracken from NCSi, will walk through how Office patching is typically configured, what Endpoint Manager is doing under the hood, and where things most commonly go wrong. While the session will cover best‑practice setup, the real value will come from practical insights, lessons learned, and audience discussion.

To complement this, Josh Parnell (group Community Leader) will share customer‑side experience, including an approach to patching Office C2R using Software Distribution, allowing the session to balance theory with hands‑on, real‑world solutions.

What to expect:

• Overview of Microsoft Office patching in Ivanti Endpoint Manager
• Understanding Office Click‑to‑Run (C2R) patching challenges
• Common configuration pitfalls and troubleshooting tips
• Alternative approaches, including Software Distribution for Office updates
• Open discussion, Q&A, and shared experiences from the group

As usual, this will be an interactive session, with audience questions encouraged. Whether you’re setting up Office patching for the first time, troubleshooting inconsistent results, or looking to validate your current approach, you’ll come away with practical ideas you can apply in your own environment.

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Customer Showcase!

We want to showcase you! Do you have a problem bringing you down or have you created a solution that has raised you up? If so, we want to hear your story and so do the group! Please tell us at innovators.community@ivanti.com and we will add your story to the agenda!

Do you have discussion points that you'd like to raise at the meeting? Let us know: innovators.community@ivanti.com