Wisconsin CSM User Group Meeting

Wisconsin CSM

Aug 4, 2022, 3:00 – 8:30 PM


About this event

Join us at the University of Wisconsin-Madison for the first in-person Wisconsin CSM (Cherwell Service Management) user group meeting in over two years! You don't want to miss this opportunity to re-connect and network with your user group peers. We have an action-packed agenda including a demo of some of the key features of the Converged product. This is not a full demo of the Neurons for ITSM product but a look at the Converge features e.g. One-step, Expression and Basic ITSM functionality.

We are so excited to finally meetup in person! It's been too long! Register today! Can't attend in person this time? No worries, you can join us virtually.

Important Links

University of Wisconsin-Madison Campus Map (search on "Dejope Residence Hall")

Please submit any questions you would like to cover as part of the roundtable discussion here: https://meet.ps/csm-wi

Join other Wisconsin CSM User Group members on Ivanti Innovators to network and keep the conversation going between meetings:: https://innovators.ivanti.com/join/WICSM

The virtual part of hybrid meetings is held via Zoom. View Zoom's privacy policy at https://explore.zoom.us/docs/en-us/privacy.html 

Covid Precautions

We have partnered with our host to ensure we adhere to state and local guidelines. Masks are not required but will be available in the meeting room as will hand sanitizer.


3:00 PMWelcome, Introductions and Community Updates
3:20 PMConvergence Update & Demo - Joel Jacks, Ivanti
4:10 PMBreak
4:15 PMNeurons for ITSM: Pulling Back the Curtain and Taking a Look - Robert Hanson and Derek Davis, The First Bank
5:00 PMLunch
6:00 PMCMDB and Why it's the Center of the Universe - Mike Fuson, Excalibur
6:45 PM10.x Features Demo - Jim Taylor, Ivanti
7:30 PMBreak
7:45 PMRoundtable/Solve My Problem
8:25 PMPlan Next Meeting
8:30 PMMeeting Ends
8:45 PMLinger Longer


  • Joel Jacks


    Senior Principal Product Manager

  • Michael Fuson

    Excalibur Data Systems

    Senior Solution Architect and Consultant


  • Shannon Burns

    Ivanti User Group Team

  • Scott Schaff

    American Transmission Company

    Community Leader

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