Wisconsin CSM User Group (Summer)

Wisconsin CSM

Tuesday, July 18, 2023, 3:00 – 8:00 PM UTC

Join us for the Wisconsin CSM (Cherwell Service Management) user group meeting! We have an action-packed agenda with a CSM roadmap, a presentation from the University of WI-Milwaukee on their migration journey to Neurons for ITSM, and learn about the tools for developing with APIs from the University of WI-Madison.



About this event

Join us at The University of Wisconsin - Madison Campus for the Wisconsin CSM (Cherwell Service Management) user group meeting! You don't want to miss this opportunity, as we have an action-packed agenda with a CSM roadmap. During our Summer session, we will explore API Development Tools and take a look at a member who took on the Migration from Cherwell to Neurons for ITSM.

Take advantage of this excellent opportunity to build on your knowledge and participate in our open discussion forum to get advice from your peers on current projects and challenges. Have lunch on us and stick around while we raffle off some swag. You must attend in person to win!

Register today! Can't attend in person this time? No worries, you can join us virtually.

Event Address:
University of Wisconsin - Madison 

Computer Sciences Building
1210 W Dayton St, Madison, 53706 

Google Map Link

Directions to Conference Room:

Once you're in the building, each floor is just a big Square; even if you go the wrong way, you'll eventually get where you're going.

The restrooms are on the opposite side of the square from the conference room.

Event Parking:

The closest parking ramp is next door at Union South (Lot 80).

Using this link, https://map.wisc.edu/, to see how many spots are still available for each lot, might save time when trying to find parking.

If that is Full, Lot 17, the engineering ramp, is the next best.

*Street parking south of Dayton Street can be found; it is 2-hour parking only.

Important Links

Please submit any questions you want to cover as part of the roundtable discussion here: https://meet.ps/csm-wi.

Join other Wisconsin CSM User Group members on Ivanti Innovators to network and keep the conversation going between meetings:: https://innovators.ivanti.com/join/WICSM

This is a virtual meeting during which we will use third-party conferencing. View MS Teams privacy policy.

User group meetings may be recorded and may be made available to registrants. Please direct specific questions to the user group leader facilitating the event.



Tuesday, July 18, 2023
3:00 PM – 8:00 PM UTC

Venue map


3:00 PMWelcome/Intro/Updates
3:30 PMCSM Roadmap - Gary Parker, Ivanti
4:00 PMBreak
4:15 PMITSM Migration Journey - University of WI-Milwaukee
5:15 PMLunch
6:15 PMTools for developing with APIs - University - University of WI-Madison
7:00 PMRoundtable
7:50 PMWrap-up and Plan Next Meeting
8:00 PMMeeting End - Happy Hour


  • Gary Parker


    Manager, Product Management

  • Bernie Bernstein

    University of WI-Madison

  • JJ Stenitzer

    University of WI-Milwaukee

    ITSM Manager


  • Shannon Burns

    Ivanti User Group Team

  • Scott Schaff

    American Transmission Company

    Community Leader

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