Wisconsin CSM User Group

Wisconsin CSM

Tue, Apr 11, 3:00 PM (UTC)

Join us for the Wisconsin CSM (Cherwell Service Management) user group meeting! We have an action-packed agenda with a CSM roadmap, StrataComs open ticket bot, and action cards. Hear from T4S on how their automated tool evaluates your CSM system's current state to aid in future state roadmap planning. See a demo of the new features in the latest CSM release and an update on purging & archiving.

16
RSVPs

About this event

Join us at ATC in Waukesha for the Wisconsin CSM (Cherwell Service Management) user group meeting! You don't want to miss this opportunity as we have an action-packed agenda with a CSM roadmap, StrataComs open ticket bot, and action cards. You will hear from T4S on how their automated tool can help evaluate your system before migrating to Neurons for ITSM, see a demo of the new features in the latest CSM release, and an update on purging & archiving.

Take advantage of this excellent opportunity to build on your knowledge and participate in our open discussion forum to get advice from your peers on current projects and challenges. Have lunch on us, and stick around while we raffle off some swag. You must attend in person to win!

Register today! Can't attend in person this time? No worries, you can join us virtually.

Important Links

Please submit any questions you want to cover as part of the roundtable discussion here: https://meet.ps/csm-wi.

Join other Wisconsin CSM User Group members on Ivanti Innovators to network and keep the conversation going between meetings:: https://innovators.ivanti.com/join/WICSM

This is a virtual meeting during which we will use third-party conferencing. View MS Teams privacy policy.

User group meetings may be recorded and may be made available to registrants. Please direct specific questions to the user group leader facilitating the event.

Speakers

  • Eric Krueger

    StrataCom

    Principal Consultant

  • Mike McMullen

    Ivanti

    Principle Sales Engineer

  • Kurt Brock

    T4S Partners

  • Gary Parker

    Ivanti

    Manager, Product Management

When

When

Tuesday, 11 April
10:00 AM - 3:30 PM (CDT)

Venue map

Agenda

3:00 PMWelcome/Intro/Updates
3:20 PMCSM Roadmap + Migration to Neurons for ITSM Update
3:50 PMCSM New Features Demo - Gary Parker, Ivanti
4:20 PMBreak
4:30 PMMigration Factory - T4S
5:15 PMLunch
6:15 PMOpen Ticket Teams Bot & Action Cards, StrataCom
7:00 PMPurging/Archiving Update & Demo - Mike McMullen, Ivanti
7:30 PMBreak
7:45 PMRoundtable
8:15 PMWrap-up and Plan Next Meeting
8:30 PMMeeting End - Linger Longer

Organizers

  • Shannon Burns

    IMUG Team

  • Scott Schaff

    ATC

    Community Leader