About the Higher Education ITSM User Group

The Higher Education ITSM User Group is a global, customer-led community dedicated to IT professionals who leverage Ivanti Neurons for ITSM in colleges and universities worldwide. We welcome members from all corners of the higher education landscape, inviting both innovators and those new to Ivanti who share a commitment to improving campus IT services for students and staff.

Our group provides a peer-driven platform for sharing practical experiences, tackling common challenges, and driving innovation together. Members collaborate around knowledge management strategies, service catalog development, self-service best practices, and the adoption of emerging technologies such as AI and automation—tailored to the unique needs of higher education environments.

Through interactive meetings, demonstrations, and open discussions, you’ll have the opportunity to learn from real-world university experiences, connect with fellow IT professionals, and directly influence the direction of the group. Whether you are seeking actionable insights, networking, or a supportive space to share your expertise, this group is built by and for higher ed ITSM practitioners who want to advance campus technology, together.

Join us to:

• Shape and influence a customer-led international community.
• Share and discover strategies for support and service improvement.
• Gain early insights into Ivanti features and the latest in campus IT innovation.
• Build meaningful connections with peers who understand your challenges.

Help drive the future of higher education ITSM—your voice, experience, and collaboration make this global community stronger.