US - Central

Missouri CSM



This Cherwell Service Management (CSM) user group is for, by, and about customers. Connect with other CSM administrators and process owners around Missouri. We meet three times a year to see how other customers are using the platform or how others have solved for the same things you’re working on, learn the latest product updates, and brainstorm solutions on current projects. This customer-driven group is an exceptional opportunity for customers to connect with and learn from each other.

What makes these Ivanti user group meetings unique? They are for, by, and about customers. Customers determine the agenda and volunteer to present, and the Ivanti team will support the meeting—making our meetings truly customer-driven.

What does a typical meeting agenda look like?

  •  Welcome and Introductions: Find out who's in the room.
  • Ivanti and CSM Updates and Announcement
  • Customer Show and Share: This is a chance for customers to see what other customers have done
  • Product Demo or Discussion
  • Roundtable Discussion or Solve my Problem: This is an open forum to ask questions or discuss topics not on the formal agenda. It’s a good opportunity to crowdsource potential solutions regarding your CSM project.
  • Plan Next Meeting

Stay in touch with the group between meetings.

Join other Missouri CSM User Group members on Ivanti Innovators to network and keep the conversation going between meetings:

Upcoming events

Oct 19, 2023

Virtual User Group

Missouri CSM User Group Meeting

Join us on October 19 for a presentation from the University of Iowa Hospitals and Clinics to present their CSM Shopping Cart integrated with PeopleSoft. Let's reflect on what we have all achieved this last year and let's finish the year on a fun note! 

Past events

Virtual User Group

Missouri CSM User Group Meeting

In-Person User Group

Missouri CSM User Group - Convergence Workshop

In-Person User Group

Missouri CSM IMUG Meeting - Neurons for ITSM with features from CSM Workshop

Virtual User Group

Missouri CSM User Group Meeting

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Joel Blair

IT Manager
Arvest Bank Operations, Inc.

Shannon Burns

Ivanti User Group Team

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