2022 Q2 APAC EXM User Group

Australia – New Zealand, EXM

Wednesday, June 22, 2022, 3:00 – 5:00 AM UTC


About this event

Please join us for the second group event for 2022. 

In this session Ashton from QUT will show us how to create email template such that form owners are able to manage the contents themselves without needing to involve the ISM administration team. 

Following that will be Gary from Ivanti showing off ISM's latest upcoming feature called automatic ticket classification which uses machine learning to help Agents classify tickets. 

We'll then hear from Tristan at USQ about how he's integrated ISM with Office 365 via the Graph API to allow for automatic O365 Group synchronisation with ISM team membership. 

After that we'll hear from Garry at Victory University who will talk about their implementation of Enterprise Service Management (ESM) in ISM. Garry will step us through the use of a custom module that serves as a control panel through which they configure and manage a number of ESM features.

This will lead us into our roundtable discussion which will be open to the whole group. The topic is: "Self service....how do you do it?" We look forward to getting input from everyone on how you do Self Service. What works, what doesn't, and what you've learned.

Please note: This is a virtual meeting during which we will use third party conferencing (MS Teams). MS Teams privacy policy. This meeting will be recorded and made available to registrants. Please direct specific questions to the user group leader facilitating the event.



Wednesday, June 22, 2022
3:00 AM – 5:00 AM UTC


3:00 AMIntroduction and welcome
3:05 AMHow to allow form owners to manage their own email templates
3:35 AMAutomatic ticket classification
3:50 AMManage Office 365 group from ISM automatically
4:10 AMEnterprise Service Management (ESM)
4:30 AMRoundtable Discussion