2022 Q2 APAC EXM User Group

Australia – New Zealand, EXM

Jun 22, 2022, 3:00 – 5:00 AM

62
RSVPs

About this event

Please join us for the second group event for 2022. 

In this session Ashton from QUT will show us how to create email template such that form owners are able to manage the contents themselves without needing to involve the ISM administration team. 

Following that will be Gary from Ivanti showing off ISM's latest upcoming feature called automatic ticket classification which uses machine learning to help Agents classify tickets. 

We'll then hear from Tristan at USQ about how he's integrated ISM with Office 365 via the Graph API to allow for automatic O365 Group synchronisation with ISM team membership. 

After that we'll hear from Garry at Victory University who will talk about their implementation of Enterprise Service Management (ESM) in ISM. Garry will step us through the use of a custom module that serves as a control panel through which they configure and manage a number of ESM features.

This will lead us into our roundtable discussion which will be open to the whole group. The topic is: "Self service....how do you do it?" We look forward to getting input from everyone on how you do Self Service. What works, what doesn't, and what you've learned.

Please note: This is a virtual meeting during which we will use third party conferencing (MS Teams). MS Teams privacy policy. This meeting will be recorded and made available to registrants. Please direct specific questions to the user group leader facilitating the event.

When

When

Wednesday, June 22, 2022
3:00 AM – 5:00 AM UTC

Agenda

Introduction and welcome
How to allow form owners to manage their own email templates
Automatic ticket classification
Manage Office 365 group from ISM automatically
Enterprise Service Management (ESM)
Roundtable Discussion

Speakers

  • Ashton Mossop

    Queensland University of Technology

    Service Management Coordinator

  • Vee Ferreira

    University Of Southern Queensland

    Team Leader (Service Management)

  • Gary Wang

    Ivanti

    Solutions Architect

  • Tristan Muggridge

    University Of Southern Queensland

    Software Engineer

  • Garry Stone

    Victoria University

    ISM Administrator

Facilitators

  • Ashton Mossop

    Queensland University of Technology

    Service Management Coordinator

  • Vee Ferreira

    University Of Southern Queensland

    Team Leader (Service Management)

Organizers

  • Gary Wang

    Solutions Architect

  • Vee Ferreira

    University of Southern QLD

    Service Management Team Leader

  • Ashton Mossop

    Queensland University of Technology

    Chapter Leader

  • Ross Carins

    Senior Sales Engineer

Contact Us