2022 Q3 APAC EXM User Group

Australia – New Zealand, EXM

Sep 20, 2022, 3:00 – 5:00 AM

Please join us for the third user group event for 2022. In this session, we will cover: - What's in the ISM 2022.3 update. - Reviewing the updated MSFT Teams chatbot. - Cherwell variables (followed by uservoice vote requests to bring this to ISM!) - Demonstrating a Task scheduler module created for the community. - Round table discussion: "Request Offering development....how do you do it?"

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About this event

Please join us for the third group event of 2022. 


In this session Gary Wang from Ivanti will run us through notable changes coming soon in the 2022.3 update followed by a demonstration of the Teams chatbot integration with ISM which has recently received an update.


Following that Glenn Crooks from Central Queensland University (CQU) will demonstrate the use of variables in the Cherwell product. Ivanti ported a portion of this capability over to ISM as part of the "Convergence" project but they haven't quite gone all the way. We believe this feature will be very useful to have properly enabled in ISM and as such we'll be asking for your UserVoice +1 votes should you agree. 


QUT and UniSQ put their heads together and built a Task Scheduler feature which will be made available to the Ivanti community for free download. Vee Ferreira from UniSQ will demonstrate the capabilities of the module and let you know how you can download it for your own use.


This will lead us into our roundtable discussion which will be open to the whole group. The topic is: "Request Offering development....how do you do it?" We look forward to getting input from everyone.


To prepare for the roundtable, we suggest attendees wishing to participate familiarise themselves with how you/your organisation operates in this area. The following high-level questions should get you on the right track:

- how do you identify the need for a new template?

- can/how service teams request a new templates?

- do you have a standard set of questions you ask a service team when you first meet to discuss this?

- do you have a standard approach to overall form design?

- do you have standard request types?

- do you have standard workflow components?

- do you document anything about how the template was made/works?

- do you do anything in particular to assist with reporting?

- do you do anything different/special to assist with ongoing maintenance?


Please note: This is a virtual meeting during which we will use third party conferencing (MS Teams). MS Teams privacy policy. This meeting will be recorded and made available to registrants. Please direct specific questions to the user group leader facilitating the event.

When

When

Tuesday, September 20, 2022
3:00 AM – 5:00 AM UTC

Agenda

Introduction and welcome
2022.3 update & MSFT Teams chatbot
Cherwell variables
Task Scheduler
Roundtable Discussion

Speakers

  • Ashton Mossop

    Queensland University of Technology

    Service Management Coordinator

  • Vee Ferreira

    University Of Southern Queensland

    Team Leader (Service Management)

  • Gary Wang

    Ivanti

    Solutions Architect

  • Glenn Crooks

    Aurizon

    Enterprise Service Management Specialist

Facilitators

  • Ashton Mossop

    Queensland University of Technology

    Service Management Coordinator

  • Vee Ferreira

    University Of Southern Queensland

    Team Leader (Service Management)

Organizers

  • Gary Wang

    Solutions Architect

  • Vee Ferreira

    University of Southern QLD

    Service Management Team Leader

  • Ashton Mossop

    Queensland University of Technology

    Chapter Leader

  • Ross Carins

    Senior Sales Engineer

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