2023 Q4 APAC EXM User Group

Australia – New Zealand, EXM

Dec 12, 2:30 – 4:30 AM

Join us for the last user group of the year. The focus for this session will be user stories.



About this event

Greetings all to the final APAC EXM user group session for 2023. First on the agenda for this session is an overview of the features that are coming in the 2023.4 upgrade. Then, Gary will demonstrate the new and improved “v3” Self Service.

The theme for this session is user stories and we have some amazing speakers from Super Retail Group, Central Queensland University and Federal Court of Australia. They will share their achievements in 2023 and their plans for 2024. We will also have some time for open discussion at the end of the session. You can ask questions, share your own stories, or learn from others. This is a great opportunity to connect with the group and celebrate successes or learn from failures (just as important!).

Looking forward to seeing you there.


This event is held via Teams. View Microsoft Teams privacy policy.

User group meetings will be recorded and made available to registrants. Please direct specific questions to the user group leader facilitating the event.



Tuesday, December 12, 2023
2:30 AM – 4:30 AM UTC


2:30 AM2023.4 review
2:50 AMv3 Self Service portal demo
3:10 AMCustomer story: Super Retail Group
3:30 AMCustomer story: Central Queensland University
3:50 AMCustomer story: Federal court of Australia
4:10 AMOpen discussion


  • Gary Wang


    Solutions Architect

  • Raghu Gajula


    Senior Product Manager

  • Mathew Konkolics

    Central Queensland University

    Senior Service Analyst

  • Antony Thomas

    Super Retail Group

    Service Improvement Specialist

  • Joseph Skewes

    Federal Court of Australia

    Service Systems Engineer

  • Marc Stephen

    Federal Court of Australia

    Service Systems Engineer


  • Vee Ferreira

    University Of Southern Queensland

    Team Leader (Service Management)


  • Gary Wang

    Solutions Architect

  • Vee Ferreira

    University of Southern QLD

    Service Management Team Leader

  • Ashton Mossop

    Queensland University of Technology

    Chapter Leader

  • Ross Carins

    Senior Sales Engineer

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