APAC EXM Q1 2024 user group

Australia – New Zealand, EXM

Mar 20, 3:00 – 5:00 AM

ISMITSMNeurons for ITSM

38
RSVPs

About this event

Join us for the Q1 ITXM User Group. We'll be discussing the following: 

- summary of the latest product updates

- learning more about the Advanced Monitoring Email Processor 

- Ivanti's partnership with Workato (iPaaS integration platform)

- a new approach to ticket classification and making things easier in the UI for Service Desk Staff

- ticket classification (roundtable)



This event is held via Teams. View Microsoft Teams privacy policy.

User group meetings will be recorded and made available to registrants. Please direct specific questions to the user group leader facilitating the event.

When

When

Wednesday, March 20, 2024
3:00 AM – 5:00 AM UTC

Agenda

Welcome and house keeping
Product Management Update
Advanced Monitoring Email Processor - CQU
Workato Data Integration
New/smarter approach to Incident Classification and UI Dynamic Styling​
Roundtable - Ticket Classification

Speakers

  • Ashton Mossop

    Queensland University of Technology

    Service Management Coordinator

  • Ross Carins

    Ivanti

    Account Technology Strategist

  • Mathew Konkolics

    Central Queensland University

    Senior Service Analyst

  • Peter Paul Adams

    Ivanti

    Senior Director, Product Management

Facilitators

  • Ashton Mossop

    Queensland University of Technology

    Service Management Coordinator

  • Gary Wang

    Ivanti

    Solutions Architect

  • Vee Ferreira

    University Of Southern Queensland

    Team Leader (Service Management)

Organizers

  • Gary Wang

    Solutions Architect

  • Vee Ferreira

    University of Southern QLD

    Service Management Team Leader

  • Ashton Mossop

    Queensland University of Technology

    Chapter Leader

  • Ross Carins

    Senior Sales Engineer

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