APAC EXM Q3 2024 user group

Sep 12, 3:00 – 5:00 AM (UTC)

Australia – New Zealand, EXM

Join us for the Q3 EXM User Group

ISMITSMNeurons for ITSM

About this event

Join us for the Q3 EXM User Group. We'll be discussing the following: 

- Review of the latest product updates: 2024.3 and glimpses of what's coming in 2024.4

- Service Request submission via Teams

- Kirk from Service Management Specialists will talk us through Modern Service Management and Self Service

- Service Request approval matrix

- Open discussion: your time to ask questions and show off something you're working on

If you have a topic you would like to discuss or have us organise a session for, please submit it here: https://pollunit.com/polls/rmspwhvcx-gy_eplvz74gw 


This event is held via Teams. View Microsoft Teams privacy policy.

User group meetings will be recorded and made available to registrants. Please direct specific questions to the user group leader facilitating the event.

When

When

Thursday, September 12, 2024
3:00 AM – 5:00 AM (UTC)

Agenda

3:00 AMWelcome and house keeping
3:15 AMProduct Management Update
3:45 AMService Request via Teams
4:00 AMModern Service Management
4:20 AMHow to: Service Request Approval Matrix
4:50 AMOpen discussion

Speakers

  • Ashton Mossop

    Queensland University of Technology

    Service Management Coordinator

  • Deodatta Marathe

    Ivanti

    Senior Product Manager

  • Raghu Gajula

    Ivanti

    Senior Product Manager

  • Ross Carins

    Ivanti

    Account Technology Strategist

  • Kirk Penn

    Service Management Specialists

    Principal Advisory Consultant

Facilitators

  • Ashton Mossop

    Queensland University of Technology

    Service Management Coordinator

  • Gary Wang

    Ivanti

    Solutions Architect

  • Vee Ferreira

    University Of Southern Queensland

    Team Leader (Service Management)

Organizers

  • Gary Wang

    Solutions Architect

  • Vee Ferreira

    University of Southern QLD

    Service Management Team Leader

  • Ashton Mossop

    Queensland University of Technology

    Principal Consultant, Service Management

  • Ross Carins

    Senior Sales Engineer

  • Kieran Shelley

    Senior Sales Engineer

Contact Us