We have invited Alan Taylor, the Sr Principal Product Manager for ESM sharing the latest roadmap and the announcement of the move to acquire Cherwell. . In the last user group workshop, there was a lot of interest in the Service Manager - MS Teams integration, which was rolled out in the 2020.4 release. Join us in the workshop where we will have a discussion on the integration followed by a step-by-step walk-through to set it up.
Ivanti
Solutions Architect
Ivanti
Snr Principal Product Manager
Alan Taylor is the Principal Product Manager for Ivanti, specializing in the Ivanti Service Manager and Ivanti Voice products. With over 20 years in the IT support and service management industry, Mr. Taylor draws on this experience to help shape and guide the vision and strategy for both Ivanti Service Manager and Ivanti Voice. Alan is passionate about Service Management and has spoken at several conferences and trade shows; participated in a panel on digital transformation for the State of New Jersey and is well versed in best practices for ITSM, leveraging his ITIL Expert certification in order to give guidance customers who are following this framework to implement Service Management.
Ivanti
Solutions Architect
Solutions Architect
Queensland University of Technology
Chapter Leader
University of Southern QLD
Service Management Team Leader
Senior Sales Engineer
