Workshop on Neurons for ITSM with Converged features from CSM - EMEA

Global Community

May 23, 2023, 9:00 AM – May 24, 2023, 11:00 AM

Join us on May 23 and 24, for a workshop on Neurons for ITSM with features from Cherwell Service Management. The Ivanti Advantage Learning team will deliver a unique opportunity for you to see and use many of the converged features from CSM in the Ivanti Neurons for ITSM platform. Don't miss out! Register Today!

CSMITSMNeurons for ITSM

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RSVPs

About this event

Don’t miss out on this unique opportunity! On May 23 and 24, 2023, Ivanti Advantage Learning and the user group team are bringing the experience to you, wherever you may be! What’s on offer? Two 2-hour virtual workshops, on consecutive days, designed so that you can see and use many of the converged features from CSM in the Ivanti Neurons for ITSM platform. Look at Stored Values and Expressions, Quick Actions vs. One-Steps, Service Catalog, Neurons for ticket classification, dashboards, and the mobile platform. What are you waiting for? REGISTER TODAY!

Day 1.

This workshop is your chance to ask questions and get your hands on an Ivanti Neurons for ITSM tenant. We will be giving you an overview of ITSM on this session, where we will focus on the core concepts of ITSMs cloud experience and draw comparisons with CSM allowing you to see this from both perspectives.

We focus on the different roles, user types, the separation of Incident and Service Request plus the whole browser mindset when using a cloud solution.

Day 2.

This workshop is your chance to ask questions and get your hands on an Ivanti Neurons for ITSM tenant. We will be giving you a chance to see the features that have been added to ITSM on this session, where we will focus on the specific of ITSMs cloud experience that have been included in the latest releases including the latest in 2023.1 release. This will continue to draw comparisons with CSM allowing you to see developments made inside ITSM driving by the CSM product.

The topics we cover include.

  • Searches and Object Matching as a key aspect to finding and reporting your data
  • Building Request Offerings, to highlight another way to provide specifics type capabilities
  • Looking at the Graphical Action Designer to reflect one steps in CSM
  • Changes to the Expression Builder, influenced by the low code mindset
  • How to use the new Stored Values and Stored Expressions
  • Discovering the Projects and Packages required to move changes in a multi-tenant environment set against the concepts of blueprints in CSM

Please note: This is a virtual meeting during which we will use third party conferencing (MS Teams). MS Teams privacy policy.

When

When

May 23 – 24, 2023
9:00 AM – 11:00 AM UTC

Agenda

Please click the dates above to see the agenda for day 1 or day 2.
Welcome
Ivanti Update
CSM Product updates and Roadmap
Guided Tour of Neurons for ITSM
Meeting Ends

Speakers

  • Gary Parker

    Ivanti

    Product Management Manager

  • Andrew Brickell

    Ivanti

    VP International Sales - EXM

  • Peter Coote

    Ivanti

    Training Senior Manager

Organizers

  • Graham Plumb

    Community Program Manager

  • Shannon Burns

    Community Program Manager

  • Yvonne Seidnawi

    User Group Team

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