Join us on February 16 & 17 for a workshop on Neurons for ITSM with features from Cherwell Service Management. The Ivanti Advantage Learning team will deliver a unique opportunity for you to see and use many of the converged features from CSM in the Ivanti Neurons for ITSM platform. Don't miss out! Register Today!
About this event
Don’t miss out on this unique opportunity! On February 16 and 17, 2023, Ivanti Advantage Learning and the user group team are bringing the experience to you, wherever you may be! What’s on offer? Two 2-hour virtual workshops, on consecutive days, designed so that you can see and use many of the converged features from CSM in the Ivanti Neurons for ITSM platform. Look at Stored Values and Expressions, Quick Actions vs. One-Steps, Service Catalog, Neurons for ticket classification, dashboards, and the mobile platform. What are you waiting for? REGISTER TODAY!
Day one will consist of a guided tour around Neurons for ITSM, and day two will dive deeper into these specific features. In addition, you will be given a user login to allow you to follow along. The best part is you will have these credentials for a limited period to continue expanding your knowledge after this workshop ends.
February 16 – 17, 2023 4:00 PM – 6:00 PM UTC
Please click the dates above to see the agenda for day 1 or day 2.
Welcome and Introductions
CSM Roadmap - Gary Parker, Ivanti
Guided Tour of Neurons for ITSM
We will take a guided tour around Neurons for ITSM and familiarize ourselves with the interface, such as consoles, role-based, data separation, adaptive screens, logging incidents, service requests, and adding internal and external tasks.