Pacific-Northwest (PNW) ISM User Group Meeting

Pacific Northwest ISM

Jun 29, 2023, 4:30 – 10:00 PM

9:30 AM is coffee and networking | 10:00 AM meeting officially starts. Join us Live or virtually for an update on ITAM's roadmap and a demonstration of several of ITAM's new features. Learn about the City of Seattle's API integration with Azure DevOps and Adobe Sign as well as their release management approach for ISM/ITAM sprints.


About this event

Join us at the upcoming meeting of the PNW ISM User Group.

This Ivanti Service Manager (ISM) user group is led by, for, and about customers and fosters collaboration among group members.

Connect with other ISM administrators and process owners around the PNW region. We meet four times a year to see how other customers are using the platform or how they have solved problems you are working on. Learn about the latest product updates and brainstorm solutions for current projects. This customer-driven group is an exceptional opportunity for customers to connect and learn from each other.

Take advantage of this excellent opportunity to build on your knowledge and participate in our open discussion forum to get advice from your peers on current projects and challenges. Have lunch on us, and stick around while we raffle off some swag. You must attend in person to win!

Important Links:

Roundtable discussions: part of the meeting is an opportunity to start discussions, ask questions, help solve each other's problems and find out what people are currently working on. Please submit any questions you want to cover as part of the group's roundtable discussion on the Ivanti Innovators PNW ISM group page.

Use this unique join link for the PNW ISM group if you have not created an account on Ivanti Innovators.

Please note: This is a hybrid live/virtual meeting during which we will use third-party conferencing (MS Teams). MS Teams privacy policy.



Thursday, June 29, 2023
4:30 PM – 10:00 PM UTC


Introductions and roundtable topics
How Ivanti manages their releases, Ivanti
Roadmap update for Ivanti Neurons for ITAM, Ivanti
Demo of new ITAM features, NCSi
City of Seattle's release management for ISM/ITAM, City of Seattle
API for Azure DevOps, City of Seattle
API for Adobe Sign, City of Seattle
Roundtable topics


  • Alan Taylor


    Snr Principal Product Manager

  • Eric Bell

    City of Seattle

    Product Engineer

  • Tony Pappas

    City of Seattle

    ITSM Manager

  • Bryan Hadzik

    Networking Consulting Services Inc.

    Chief Technology Officer

  • Jeff Kelsey


    Director, Product Management


  • Shannon Burns


    Ivanti User Group Team

  • Tony Pappas

    City of Seattle (Contract #3543)

    ITSM Manager

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