Pacific-Northwest (PNW) ISM User Group Meeting

Pacific Northwest ISM

Sep 21, 2023, 4:30 – 10:00 PM

9:30 AM is coffee and networking | 10:00 AM meeting officially starts. Join us in-person or virtually. At this meeting we will hear about the new Webhooks feature, Joan Rose with Samaritan Health will show their Change Management, see a presentation from City of Seattle and learn about Round Robin and first call resolution using the self-healing bots.

CSMISMITSMNeurons for ITSM

34
RSVPs

About this event

Join us at the upcoming meeting of the PNW ISM User Group. Join us in person or virtually.

9:30 AM is coffee and networking | 10:00 AM meeting officially starts. 

On the agenda...

  • Learn about the new Webhooks feature.
  • Joan Rose with Samaritan Health will show their Change Management.
  • The City of Seattle will share how their Service Desk team manages intake.
  • Round Robin ticket assignment.
  • First call resolution using the self-healing bots.
  • Roundtable discussion. Please submit any questions you want to cover as part of the roundtable discussion here: https://meet.ps/pnw-ism

This Ivanti Service Manager (ISM) user group is led by, for, and about customers and fosters collaboration among group members.

Connect with other ISM administrators and process owners around the PNW region. We meet four times a year to see how other customers are using the platform or how they have solved problems you are working on. Learn about the latest product updates and brainstorm solutions for current projects. This customer-driven group is an exceptional opportunity for customers to connect and learn from each other.

Take advantage of this excellent opportunity to build on your knowledge and participate in our open discussion forum to get advice from your peers on current projects and challenges. Have lunch on us, and stick around while we raffle off some swag. You must attend in person to win!

Important links for this meeting:

Stay in touch with your group between meetings through your exclusive forum within Ivanti Innovators: https://innovators.ivanti.com/forum/c/general.

Roundtable discussions: Part of the meeting is an opportunity to start discussions, ask questions, help solve each other's problems, and find out what people are working on. Please submit any questions you want to cover as part of the roundtable discussion here: https://meet.ps/pnw-ism

Please note: This is a hybrid live/virtual meeting during which we will use third-party conferencing (MS Teams). MS Teams privacy policy.

When

When

Thursday, September 21, 2023
4:30 PM – 10:00 PM UTC

Agenda

Coffee & Networking
Introductions, community updates and roundtable topicsa
Webhooks - Emma Dickson, Ivanti
Change Management - Joan Rose, Samaritan Health
Break
Round Robin ticket assignment - John Rodriguez, Ivanti
Lunch
First call resolution - Todd Russell, Ivanti
Break
Quick Action Variables and Stored Values - Thomas Adriaansen, NCSi
Managing Service Desk intake - Maria Hall, City of Seattle
Roundtable topics
Meeting ends

Speakers

  • Joan Rose

    Samaritan Health Services

    Change and Project Manager

  • Todd Russell

    Ivanti

  • John Rodriquez

    Ivanti

    Senior Sales Engineer

  • Maria Hall

    City of Seatle

    Service Desk Manager

Organizers

  • Shannon Burns

    Ivanti User Group Team

  • Tony Pappas

    City of Seattle (Contract #3543)

    ITSM Manager

Contact Us