Pacific-Northwest (PNW) ISM User Group Meeting

Pacific Northwest ISM

Jun 20, 4:30 – 10:00 PM

9:30 AM is coffee and networking | 10:00 AM meeting officially starts. Join us in-person or virtually. At this meeting we will see the Neurons for ITSM roadmap, and a discuss the topic of AI and ITSM. See a presentation on building an advance request offering by Sam Cooper from Blackpool Teaching Hospitals NHS Trust Foundation.

CSMISMITSMNeurons for ITSM

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About this event

Join us at the upcoming meeting of the PNW ISM User Group. Join us in person or virtually.

9:30 AM is coffee and networking | 10:00 AM meeting officially starts. 

On the agenda...

  • Advance Request Offering (Blackpool Teaching Hospital)
  • Neurons for ITSM roadmap (Ivanti)
  • Open discussion on AI and ITSM (Ivanti)
  • Knowledge Management deployment updates (City of Seattle)
  • Request Offering Tips and Tricks (City of Seattle)
  • Roundtable discussion. Please submit any questions you want to cover as part of the roundtable discussion here: https://meet.ps/pnw-ism

This Ivanti Service Manager (ISM) user group is led by, for, and about customers and fosters collaboration among group members.

Connect with other ISM administrators and process owners around the PNW region. We meet four times a year to see how other customers are using the platform or how they have solved problems you are working on. Learn about the latest product updates and brainstorm solutions for current projects. This customer-driven group is an exceptional opportunity for customers to connect and learn from each other.

Take advantage of this excellent opportunity to build on your knowledge and participate in our open discussion forum to get advice from your peers on current projects and challenges. Have lunch on us, and stick around while we raffle off some swag. You must attend in person to win!

Important links for this meeting:

Stay in touch with your group between meetings through your exclusive forum within Ivanti Innovators: https://innovators.ivanti.com/forum/c/general.

Roundtable discussions: Part of the meeting is an opportunity to start discussions, ask questions, help solve each other's problems, and find out what people are working on. Please submit any questions you want to cover as part of the roundtable discussion here: https://meet.ps/pnw-ism

Please note: This is a hybrid live/virtual meeting during which we will use third-party conferencing (MS Teams). MS Teams privacy policy.

When

When

Thursday, June 20, 2024
4:30 PM – 10:00 PM UTC

Agenda

Coffee & Networking
Introductions, community updates
Advance Request Offering - Sam Cooper, Blackpool Teaching Hospitals NHS Trust Foundation
Break
Neurons for ITSM roadmap - Danny Hong, Ivanti
Open Discussion on AI and ITSM - Danny Hong, Ivanti
Lunch
Knowledge Management deployment updates - City of Seattle
Break
Request Offering tips and tricks - City of Seattle
Roundtable topics
Meeting ends

Speakers

  • Danny Hong

    Ivanti

  • Sam Cooper

    Blackpool Teaching Hospitals NHS Trust

    Developer

  • Daniel Crayne

    City of Seattle

    ITSM Process Engineer

Host

  • Tony Pappas

    City of Seattle

    ITSM Manager

Organizers

  • Shannon Burns

    Ivanti User Group Team

  • Tony Pappas

    City of Seattle (Contract #3543)

    ITSM Manager

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