Pacific-Northwest (PNW) ISM User Group Meeting

Sep 19, 4:30 – 10:00 PM (UTC)

Pacific Northwest ISM

9:30 AM is coffee and networking, and the meeting officially starts at 10:00 AM. Join us in person or virtually. At this meeting, we will get a roadmap update on UEM & Patch SCCM, hear from the City of Seattle on Problem Management and reporting, and learn about reporting/metrics best practices.

CSMISMITSMNeurons for ITSMUEM

About this event

Join us at the upcoming meeting of the PNW ISM User Group. Join us in person or virtually.

9:30 AM is coffee and networking | 10:00 AM meeting officially starts. 

On the agenda...

  • Roadmap on UEM and Patch for SCCM
  • Problem Management Practices (City of Seattle)
  • Reporting Capabilities in Ivanti ITSM/ITAM (City of Seattle)
  • Reporting/Metrics best practices
  • Roundtable discussion. Please submit any questions you want to cover as part of the roundtable discussion here: https://meet.ps/pnw-ism

This Ivanti Service Manager (ISM) user group is led by, for, and about customers and fosters collaboration among group members.

Connect with other ISM administrators and process owners around the PNW region. We meet four times a year to see how other customers are using the platform or how they have solved problems you are working on. Learn about the latest product updates and brainstorm solutions for current projects. This customer-driven group is an exceptional opportunity for customers to connect and learn from each other.

Take advantage of this excellent opportunity to build on your knowledge and participate in our open discussion forum to get advice from your peers on current projects and challenges. Have lunch on us, and stick around while we raffle off some swag. You must attend in person to win!

Important links for this meeting:

Stay in touch with your group between meetings through your exclusive forum within Ivanti Innovators: https://innovators.ivanti.com/forum/c/general.

Roundtable discussions: Part of the meeting is an opportunity to start discussions, ask questions, help solve each other's problems, and find out what people are working on. Please submit any questions you want to cover as part of the roundtable discussion here: https://meet.ps/pnw-ism

Please note: This is a hybrid live/virtual meeting during which we will use third-party conferencing (MS Teams). MS Teams privacy policy.

When

When

Thursday, September 19, 2024
4:30 PM – 10:00 PM (UTC)

Agenda

4:30 PMCoffee & Networking
5:00 PMIntroductions, community updates
5:15 PMRoadmap updates on UEM
6:00 PMBreak
6:15 PMRoadmap updates on Patch for SCCM
7:00 PMLunch
8:00 PMProblem Management Practices - City of Seattle
8:30 PMReporting Capabilities using Ivanti ITSM, Xtraction - City of Seattle
9:00 PMBreak
9:10 PMReporting & Metrics best practices by Bryan Lai, Ivanti
9:35 PMRoundtable Discussion
10:00 PMMeeting Ends

Organizers

  • Shannon Burns

    Ivanti User Group Team

  • Tony Pappas

    City of Seattle (Contract #3543)

    ITSM Manager

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