Pacific-Northwest (PNW) ISM User Group Meeting

Pacific Northwest ISM

Mar 30, 2023, 4:30 – 10:00 PM

9:30 AM is coffee and networking | 10:00 AM meeting officially starts. Join us Live or virtually for a roadmap on ITAM and Neurons for ITSM. Learn about the City of Seattle's implementation of permission controls for different ITAM CIs, their No Impact vote for Changes, and Xtraction usage and BI architecture. 


About this event

Join us at the upcoming meeting of the PNW ISM User Group.

This Ivanti Service Manager (ISM) user group is led by, for, and about customers and fosters collaboration among group members.

Connect with other ISM administrators and process owners around the PNW region. We meet four times a year to see how other customers are using the platform or how they have solved problems you are working on. Learn about the latest product updates and brainstorm solutions for current projects. This customer-driven group is an exceptional opportunity for customers to connect and learn from each other.

Take advantage of this excellent opportunity to build on your knowledge and participate in our open discussion forum to get advice from your peers on current projects and challenges. Have lunch on us, and stick around while we raffle off some swag. You must attend in person to win!

Important Links:

Roundtable discussions: part of the meeting is an opportunity to start discussions, ask questions, help solve each other's problems and find out what people are currently working on. Please submit any questions you want to cover as part of the group's roundtable discussion on the Ivanti Innovators PNW ISM group page.

Use this unique join link for the PNW ISM group if you have not created an account on Ivanti Innovators.

Please note: This is a hybrid live/virtual meeting during which we will use third-party conferencing (MS Teams). MS Teams privacy policy.



Thursday, March 30, 2023
4:30 PM – 10:00 PM UTC


Introductions and roundtable topics
Permission controls in ITAM - City of Seattle
Ivanti Voice Automation & PagerDuty - City of Seattle
Xtraction and BI architecture - City of Seattle
Neurons for ITSM & ITAM roadmap - Alan Taylor, Ivanti
Roundtable topics


  • Meghan Woodward-Post

    City of Seattle

    Business Operations Analyst

  • Jenny Rock

    City of Seattle

    Product Engineer

  • Daniel Crayne

    City of Seattle

    ITSM Process Engineer

  • Alan Taylor


    Snr Principal Product Manager


  • Shannon Burns


    Ivanti User Group Team

  • Tony Pappas

    City of Seattle (Contract #3543)

    ITSM Manager

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