Jun 26, 7:30 – 11:15 PM (UTC)
Join us for the PNW ISM User Group Meeting, in person or virtually! Explore topics like self-service adoption, iPaaS basics, RASCI in Ivanti ITSM, and Service Request Approvals for teams. Don’t forget to submit your questions for the roundtable discussion here: https://meet.ps/pnw-ism.
Join us for the upcoming Pacific Northwest ISM User Group Meeting, an exciting opportunity to connect with peers, share knowledge, and explore best practices in service management! Whether you attend in person or virtually, this is your chance to learn, network, and collaborate.
Schedule:
What's on the agenda?
This Ivanti Service Manager (ISM) user group is led by, for, and about customers and fosters collaboration among group members.
Take advantage of this excellent opportunity to build on your knowledge and participate in our open discussion forum to get advice from your peers on current projects and challenges. Have lunch on us, and stick around while we raffle off some swag. You must attend in person to win!
Important links for this meeting:
Stay in touch with your group between meetings through your exclusive forum within Ivanti Innovators: https://innovators.ivanti.com/forum/c/general.
Roundtable discussions: Part of the meeting is an opportunity to start discussions, ask questions, help solve each other's problems, and find out what people are working on. Please submit any questions you want to cover as part of the roundtable discussion here: https://meet.ps/pnw-ism
Please note: This is a hybrid live/virtual meeting during which we will use third-party conferencing (MS Teams). MS Teams privacy policy.
Thursday, June 26, 2025
7:30 PM – 11:15 PM (UTC)
| unch and Networking: Connect, Share, and Collaborate |
| Kickoff: Introduction, Community Updates, and Exploring Roundtable Topics |
| Bryan Hadzik, NCSi - Empowering Service Management: Self-Service Strategies, iPaaS Essentials, and Navigating AI Expectations |
| Break |
| City of Seattle: Implementing RASCI in Ivanti ITSM |
| Ashton Mossop, Queensland University of Technology – Optimizing Service Request Approvals for Teams |
| Meeting Ends |
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