Feb 25, 2025, 4:00 – 5:00 PM (UTC)
Your questions about the modern ITSM evolution with AI! Discover how Large Language Models enhance sentiment analysis for actionable feedback on multiple facets of IT. Join Robin Rowe, Director Product Management at Ivanti, as he answers your questions about integrating LLMs into workflows, correlating sentiment with DEX scores, and refining strategies for improved service delivery.
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Ask the Expert: Leveraging the Latest AI Advancements for Enhanced Sentiment Score Analysis
In this session, Robin Rowe, Director Product Management at Ivanti will answer your questions about how cutting-edge AI methods are enabling ITSM teams to correlate these enhanced emotional insights directly with DEX scores and other key performance indicators. Robin can delve into practical approaches for integrating LLM-driven sentiment analysis into existing ITSM workflows, discuss robust numerical techniques for comparing sentiment outputs, and illustrate how quantifying correlations can help identify experience gaps, validate emerging trends, and refine ITSM strategies for greater impact.
Food for thought
Modern IT Service Management (ITSM) increasingly relies on user feedback and performance metrics to inform and improve service delivery. While Digital Employee Experience (DEX) scores provide a quantitative lens on how well digital services support employees, traditional sentiment analysis tools often struggle to capture the full depth and nuance of user feedback at scale.
Please submit your questions for Robin in advance to ensure they are answered during the meeting. Questions asked on the day will be answered, if time permits. Click here to ask your question.
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Ivanti
Director Product Management
