New ITSM Administrators user group

Are you a new administrator looking to realize the full potential of your system and tools? Join our New ITSM Administrators User Group, a community designed specifically for you, at the beginning of your administrative journey.

Meetings for those new to the Ivanti ITSM administrator's role to collectively learn the fundamentals of managing their Ivanti ITSM solution and share their own knowledge of daily tasks and problems solved.

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At this meeting: Understanding Business Objects – From the Beginning

Are you looking to better understand the building blocks of Neurons for ITSM functionality? Then don’t miss this knowledge-packed session where Tanya Morton from the Ivanti Professional Services team will demystify Business Objects and their essential role in supporting your data and business processes.

In this session, we’ll explore Business Objects from the ground up:

What are Business Objects and what do they do?

Business Objects are the backbone of ITSM, acting as a collection of components and rules that define and control processes. Whether it’s managing ticket workflows, creating drop-downs, or automating tasks, Business Objects make it all possible.

Core Components of Business Objects

We’ll also dive into the key elements that define a Business Object’s capabilities, such as, properties, Fields, Relationships and Forms.

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New ITSM Administrators User Group goals

• To deliver meaningful real-world learning opportunities to Innovators who are beginning their journey as product administrators. Delivered by experienced administrators, both customers/users and Ivanti technical teams.
• Foster group collaboration in solving administrative challenges.
• Support Innovators transitioning toolsets.
• Engage experienced administrators as mentors / advisers for those that are new.

Who should attend?

• New Administrators: individuals who are new to the ITSM administration role and looking to build a solid foundation.
• Transitioning administrators: those individuals who have transitioned from other Ivanti solutions, e.g. CSM
• Aspiring Administrators: those considering a career in administration and wanting to understand and overcome the inherent challenges.
• Experienced Administrators: those willing to share their experience and knowledge and pick up new skills.
• Organisations: companies looking to upskill their administrative staff quickly and efficiently.

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Are you an experienced ITSM administrator?

We would be delighted to welcome you along in support of those new to the role and for you to learn from other experienced administrators along the way.

Would you like to be part of the team? Share your knowledge, answer questions from the group live or in the virtual chat, learn from others? Please contact graham.plumb@ivanti.com - let's talk!

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This event is held via MS Teams and will be recorded. View Teams privacy policy.