Southeast ITSM User Group Meeting

Southeast ITSM

Thursday, September 14, 2023, 3:00 – 5:00 PM UTC

Join us for the Southeast ITSM User Group meeting to hear what's coming on the roadmap for CSM and Neurons for ITSM. Hear a presentation on Round-Robin ticket Assignment, and participate in the open discussion where you can share your knowledge, learn from other's experiences and expertise, and get advice from your peers on challenges. Submit questions for the roundtable:

Neurons for ITSM


About this event

Join us for the Southeast ITSM User Group meeting, bringing users from ISM (Ivanti Service Management) and CSM (Cherwell Service Management) products from the Southeast United States. Learn about the latest product updates and brainstorm solutions for current projects.

This customer-driven group is an exceptional opportunity for customers to connect with and learn from each other. Create stronger business connections, share your knowledge, learn from other users' experiences and expertise, and participate in our open discussion forum to get advice from your peers on current projects and challenges.

Roundtable discussions: Part of the meeting is an open forum to start conversations, ask questions, and help solve each other's problems. Please submit any questions you would like to cover as part of the group's roundtable discussion here:

This is a virtual meeting during which we will use third-party conferencing. View MS Teams privacy policy.



Thursday, September 14, 2023
3:00 PM – 5:00 PM UTC


3:00 PMWelcome, Introductions, and Community Updates
3:10 PMRoadmap for CSM - Emma Dickson, Ivanti
3:30 PMRoadmap for Neurons for ITSM - Emma Dickson, Ivanti
4:00 PMRound Robin ticket assignment - Matt Crowder, Ivanti
4:30 PMRoundtable Discussion - Submit questions/topics here:
5:00 PMWrap up and Plan Next Meeting


  • Emma Dickson


    Product Manager

  • Matt Crowder



  • Shannon Burns

    Ivanti User Group Team

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